At Senmox, we want to make sure that our customers receive their orders in a timely and efficient manner. That’s why we have established the following shipping policies to ensure that your shopping experience with us is as smooth as possible.
Shipping Locations
We ship our products from our location in the USA to customers worldwide. We work with trusted carriers to ensure your order arrives in a timely manner.
Processing Time
Once your order is placed, our team will work hard to process and package your order. Our processing time typically takes between 1-3 business days. During peak seasons or holidays, processing times may be extended due to high demand.
Shipping Time
After processing your order, we ship it out as soon as possible. Shipping times can vary depending on your location. For customers in the USA, shipping times are typically 4-5 business days. For customers outside of the USA, shipping times can take up to 15-20 business days.
Shipping Fees
We charge a flat shipping fee for each order. For customers in the USA, the shipping fee is $6.99. For customers outside of the USA, the shipping fee is $11.95.
Return Policy
We hope that you are completely satisfied with your purchase from Senmox. However, if you are not, we offer a 35-day return policy. If 35 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To initiate a return, please contact us at [email protected] to receive a return authorization number.
Once you have received a return authorization number, please package your item securely and ship it back to us at the address provided. You are responsible for paying the shipping costs associated with returning your item.
Refund Process
Once we receive your returned item, we will inspect it to ensure it is in the same condition as when it was sent to you. If the item is approved for a refund, we will initiate the refund process within 5-12 business days.
Depending on your payment method, it may take several business days for the refund to appear in your account. If you have not received your refund after the specified time, please contact us at [email protected] to inquire about the status of your refund.
Lost or Damaged Items
Although we work with trusted carriers to ensure your order arrives in perfect condition, accidents can still happen. If your order is lost or damaged during shipping, please contact us at [email protected] so we can initiate an investigation with the carrier.
In some cases, we may need additional information from you to help with the investigation. We will work hard to resolve the issue as quickly as possible and keep you informed every step of the way.
Contact Us
If you have any questions or concerns about our shipping policies, please contact us at [email protected]. Our customer service team is available to assist you seven days a week, including holidays.
We want to thank you for choosing Senmox for your online shopping needs. We value your business and will work hard to ensure your shopping experience with us is as enjoyable and hassle-free as possible.