At Senmox, we understand that sometimes you may need to cancel an order. We strive to provide excellent customer service and make the cancellation process as easy as possible for you. Please read our cancellation policy carefully to understand your options and obligations.
Order Cancellation before Shipment
If you need to cancel your order before it has been shipped, please contact our customer service team at [email protected] as soon as possible. We will make every effort to cancel your order before it is shipped.
If your order has not yet been processed, we will cancel your order and issue a full refund to your original form of payment. If your order has already been processed but has not yet been shipped, we will do our best to cancel the order, but we cannot guarantee that we will be able to stop the shipment. In this case, you will need to follow our return policy to initiate a return and receive a refund.
Order Cancellation after Shipment
If you need to cancel your order after it has been shipped, you will need to follow our return policy to initiate a return and receive a refund. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Refused Packages
If you refuse delivery of your order, it will be returned to us. You will need to follow our return policy to initiate a return and receive a refund. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Please be aware that if you refuse delivery of an order, you may be responsible for any customs fees or taxes that were incurred as a result of shipping the order. If these fees are not paid by the recipient, the package will be returned to us and treated as a refused package.
Order Cancellation due to Out of Stock
In rare cases, an item may become out of stock after you have placed your order. If this happens, we will contact you as soon as possible to let you know that the item is out of stock and offer you a refund or an alternative item. If we are unable to contact you, we will cancel the out of stock item from your order and issue a refund for the item.
Order Cancellation due to Pricing or Description Error
We strive to provide accurate product descriptions and pricing information. In the rare event that a product is listed at an incorrect price or with incorrect information due to a typographical error or an error in pricing or product information received from our suppliers, we reserve the right to cancel your order. If your order is cancelled due to a pricing or description error, we will notify you and issue a full refund to your original form of payment.
Conclusion
At Senmox, we understand that sometimes you may need to cancel an order, and we strive to make the cancellation process as easy as possible for you. If you have any questions or concerns about our cancellation policy, please contact our customer service team at [email protected]. Our team is available seven days a week, including holidays, to assist you.