At Senmox, we understand that sometimes items may not meet your expectations or fit your needs. We want you to be completely satisfied with your purchase, which is why we offer a comprehensive return and refund policy.
Return Policy
If you are not completely satisfied with your purchase, you may return it within 35 days of the purchase date for a refund or exchange. The item must be in its original condition, with all tags and packaging intact. Please note that personalized or custom-made items are not eligible for returns.
To initiate a return, please contact our customer service team at [email protected]. We will provide you with a return authorization number and instructions on how to return the item. Please be sure to include the return authorization number on the outside of the package.
Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If the item meets our return policy requirements, we will issue a refund to your original form of payment. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer.
Refund Policy
We strive to process refunds as quickly as possible. Once we receive your returned item, we will inspect it to ensure that it is in its original condition. If the item meets our return policy requirements, we will issue a refund to your original form of payment within 5-12 business days.
If you paid with a credit card, please allow an additional 3-5 business days for the refund to appear on your credit card statement. If you paid with PayPal, the refund will be credited to your PayPal account.
If you received a defective or damaged item, please contact us at [email protected] within 7 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item. Once we receive the defective or damaged item, we will inspect it and issue a refund or exchange, depending on your preference.
International Returns
If you are an international customer, please note that return shipping costs are the responsibility of the customer. We recommend that you choose a shipping method that includes tracking and insurance, as we cannot be responsible for items lost or damaged during transit.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at [email protected]. We will provide you with a return authorization number and instructions on how to return the item. Once we receive the returned item, we will process the exchange and ship the new item to you. Please note that shipping charges for the new item are the responsibility of the customer.
Cancellations
If you need to cancel your order, please contact us at [email protected] as soon as possible. If your order has not yet shipped, we will cancel the order and issue a full refund to your original form of payment. If your order has already shipped, you will need to follow our return policy to initiate a return and receive a refund.
Final Sale Items
Please note that final sale items, including clearance items and items marked “final sale,” are not eligible for returns or exchanges.
Conclusion
At Senmox, we strive to provide excellent customer service and make your shopping experience as enjoyable as possible. If you have any questions or concerns about our return and refund policies, please don’t hesitate to contact us at [email protected]. Our customer service team is available seven days a week, including holidays, to assist you.