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Frequently Asked Questions


1. How do I place an order?

To place an order at Senmox, simply navigate to the product you wish to purchase and click “Add to Cart.” Once you have added all of the products you wish to purchase to your cart, click “Checkout” and follow the prompts to complete your order.

2. Do I need to create an account to place an order?

No, you do not need to create an account to place an order. However, creating an account allows you to save your shipping and billing information for future purchases.

3. Can I cancel or modify my order after it has been placed?

We make every effort to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact us as soon as possible at [email protected]. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel or modify your order once it has been placed.


1. Where does Senmox ship to?

We ship to destinations worldwide from the USA.

2. How much does shipping cost?

Shipping within the USA costs $6.99, while international shipping costs $11.95.

3. How long does shipping take?

Shipping within the USA typically takes 4-5 business days, while international shipping can take 15-20 business days.


1. What is Senmox’s return policy?

We accept returns within 35 days of the delivery date. The item must be unused and in the same condition that you received it. To initiate a return, please contact us at [email protected].

2. How long does it take to receive a refund?

Once we receive your returned item, we will inspect it and notify you that we have received it. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 5-12 business days.

3. Who is responsible for return shipping costs?

The customer is responsible for the cost of return shipping.


1. Can I cancel my order after it has been shipped?

No, once an order has been shipped, it cannot be cancelled. If you no longer want the item, you will need to initiate a return once you receive it.

2. Can I cancel my order before it has been shipped?

Yes, you can cancel your order before it has been shipped. Please contact us at [email protected] as soon as possible to cancel your order.


1. What types of payment does Senmox accept?

We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.

2. Does Senmox offer discounts after an order has been placed?

No, we do not offer discounts after an order has been placed. Please check our website or subscribe to our newsletter for information on any current promotions or discounts.