Sales Policy
Welcome to SENMOX! We aim to provide you with a seamless shopping experience. This Sales Policy outlines the terms under which we sell our products and services.
Orders and Payment
- Pricing: All prices listed on our website are in USD and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice; however, once your order is confirmed, the price at the time of confirmation is guaranteed.
- Payment Methods: We accept various payment methods including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment services as indicated at checkout. All payment information is securely processed through our third-party payment processors.
- Order Confirmation: Upon placing your order, you will receive an order confirmation email detailing your purchase. If you do not receive this confirmation within a reasonable timeframe, please check your spam folder or contact us at (314) 300-8178 or contact@senmox.com for assistance.
- Shipping & Delivery: We aim to process and ship orders within 2-5 business days of order confirmation. Shipping costs are calculated at checkout based on your location and selected shipping method. Delivery times may vary based on your location and any unforeseen circumstances.
- International Orders: For international shipments, the customer is responsible for all duties, taxes, and fees incurred at customs. We recommend checking with your local customs office for any additional costs that may apply.
Backorders and Availability
While we strive to keep all items in stock, some items may go on backorder or become temporarily unavailable. In such cases, we will notify you via email and provide options such as a refund or a substitute product.
Cancellation Policy
You may cancel or modify your order as long as it has not yet been processed and shipped. Once an order has shipped, it cannot be canceled. In such cases, you will need to follow our return and refund policy.
